TERMS OF SHIPMENT
Shipments to Italy, San Marino and the Vatican City will be shipped via DHL or BRT. Shipping costs are charged to the customer. www.societeanonyme.it does not deliver to P.O. Boxes.
For orders outside the EU, customs duties are the responsibility of the customer and must be paid upon receipt of the order (the duties are the responsibility of the customer also for returns).
Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
SHIPMENT DATE
www.societeanonyme.it ships worldwide using DHL. Shipping costs are charged to the customer.
SHIPMENT COSTS
For purchases made on www.societeanonyme.it shipping is free in:
- Italy for orders over € 100
ART PRODUCTS SHIPPING:
Shipping for Arte products involves a dedicated shipping service, with costs reflecting the quality of service offered to best protect your purchases. You can simulate the shipping cost during checkout.
Shipping for Arte section products is not available for non-EU countries.
If you wish to receive one of these products, please contact us via email to request a personalized shipping quote for destinations outside the European Union. Write to us at customerservice@societeanonyme.it
Available Items:
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.
Pre Ordered Items:
Pre-Ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
We remind first-time Clients that www.societeanonyme.it can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
Estimated transit time after dispatch:
USA
1-4 business days, according to the final destination
Canada
1-4 business days, according to the final destination
Europe
European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 1-3 business days for major cities / 2-4 business days for remote areas
Latin America
3-5 business days
Asia and the Middle East
2-5 business days
Australia and Oceania
2-4 business days for major cities / 4-5 business days for remote areas
Africa
2-4 business days
Russian Federation
3-6 business days (DHL) / approximately 10 business days (EMS Russian Post).
www.societeanonyme.it cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of www.societeanonyme.it
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26
SHIPMENT TRACKING
When the order is shipped, Clients receive an email from www.shop.societeanonyme.it specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or www.shop.societeanonyme.it
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. www.societeanonyme.it packages are carefully sealed in transparent plastic with a www.societeanonyme.it logo printed tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact www.societeanonyme.it at customerservice@societeanonyme.it.
If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by www.societeanonyme.it within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the www.societeanonyme.it commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.